Terms & Conditions

SERVICE PROVIDER

Name of Service Provider: Czimer Zoltán EV
Place of Business: Hungary, 1133 Budapest Vág u. 19-21. Fsz/7
Register number: 50249750, Tax number: HU67449392
Contact:
Email: hello@redu.hu
Mailing address: Hungary, 1085 Budapest Horánszky u. 5.

Hosting Provider
Company name: Rackforest Kft.
Place of business: Hungary, 1132 Budapest Victor Hugo utca 11.
Tax number: 14671858-2-41

 

 

BASIC PROVISIONS:

  1. Any questions not regulated by this Agreement shall be governed by the Hungarian Law, particulary regarding the provisions of Act V of 2013 on the Civil Code (Ptk.), and Act CVIII of 2001 (Ekertv.) on certain issues of electronic commerce actvities and information society services as well as Goernment Decree no. 45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and business operations.

Mandatory provisions of relevant regulations shall be applied to the parties without any special conditions.

  1. Current Rules is in force from 01.03.2019 until revoked. The Service Provider is entitled to unilaterally amend the Rules, which modifications are constantly displayed in the News menu. By using the Websites, User agrees to be bound by all the Rules regarding the usage of the Websites.
  2. If User logs in or reads the contents of the webshop operated by the Service Provider, even if the User is a non-registered user of the webshop, agrees to and accepts to be bound by the Terms and Conditions. If the User does not agree to the Terms, that person is not entitled to view the contents of the webshop.
  3. The Service Provider reserves all rights to the webshop/website, the contents appearing on it, as well as the distribution of the website. Downloading, electronic storage, processing and sale are prohibited of any content or any part of the content displayed on the Webshop, without the written consent of the Service Provider.

 

PRODUCTS AND SERVICES

  1. The webshop operated by the Service Provider serves primarily the needs of customers who give high priority to the protection of the environment. The displayed products can only be ordered. The Product prices shown do not include the delivery fee/charge.
  2. In the webshop the Service Provider gives detailed infromation about products by product name, description and displays a photo of the products. On the product data sheet product images are for illustrative purposes only and may slightly vary from the actual product. The Service Provider is not responsible for any differences.
  3. If a promotional price and / or other promotion (eg. free delivery) is introduced, the Service Provider will fully inform the User about the promotion and its exact duration.

 

THE ORDER

  1. Purchasing is possible with or without a registration.
  2. The User adds the product to the shopping cart by clicking ‘Add To Cart’ on the page of the product they would like to purchase.
  3. User can check the contents of the cart at any time by clicking the Cart icon.
  4. If the User would like to add another product to the shopping cart, the User shall continue the selection. If no other products will be purchased, click on ’Checkout’ button.
  5. As the next step enters the shipping details. The Service Provider shall not be liable for the delivery of any order containing possibly incorrect / inaccurate data.
  6. A confirmation email will be sent to the email address provided at the time of ordering with the details of the order, the shipping information will also be sent to the previously provided email address. Unless faults or deficiencies may occur regarding to the products or the price of products in the webshop, the Service Provider reserves the right to make corrections. After the fault is detected or modified the Service Provider will immediately inform the customer about the correct data. The customer may then confirm the order again or both parties have the right of withdrawal and the right to terminate the contract.
  7. The total amount to be paid by customer will include all costs, based on the order summary and the confirmation letter. The User is obliged to check the package in front of the courier, and if any damage on the products, or on the packaging of the goods is observed, the user shall require a report, and in the case of such damage the cutomer can refuse delivery. The Service Provider will not accept subsequent complaints without a report!
  8. After the order was placed, the User will receive a confirmation email about the order, If User does not receive the confirmation email from the Service Provider, it shall be indicated by e-mail to the following address: hello@redu.hu.
  9. If this confirmation is not received by the User within a reasonable time –  depending on the nature of the service –, but not later than 48 hours after the User’s order has been sent, the User will not be bound by the offer or contractual obligation. The order and its confirmation shall be considered as received by the Service Provider and the User when it becomes available to them. The Service Provider disclaims liability for confirmation if the confirmation is not received on time because the User has entered a wrong email address during registration, or due to insufficient storage space in his / her account, or if the User’s missed that the confirmation letter arrived to the Junk folder.


PRICE OF THE PRODUCT

Purchase of products in the webshop involves a demand for payment. The Customer is responsible for paying the price of the product as well as the delivery charge.

If the price of the products is incorrectly displayed in the webshop due to a technical error or for any other reason, the Service Provider shall inform the Customer immediately. This information is not considered as a confirmation and therefore it is not a formation of the contract, even if the Service Provider sends an automatic confirmation. In this case, the Customer’s contract offer qualifies to be a clear acceptance by the Customer stating that the order will be placed with the knowledge of the actual price of the product as corrected by the Seller. Here also, the contract is concluded with the Seller’s confirmation.

 

 

RIGHT OF WITHDRAWAL 

  1. According to Directive 2011/83/EU of the European Parliament and of the Council, and Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts concluded between customers and business operation, User can exercise the right of withdrawal, without giving any reason, within 14 days of the receipt of the ordered product, and may return the unopened product. In the absence of this information, the User is entitled to exercise his / her right of withdrawal for 1 year.
  2. The period for exercising the right of withdrawal shall expire 14 days after the date on which the User or its designated third party, which is other than the courier, takes over the Product.
  3. The User shall give written notice of his / her right of withdrawal by sending an e-mail within 14 working days after receiving the product. The customer need to send the withdrawal form to hello@redu.hu. The withdrawal form must state all the details of the order, the order number, the date of the order and the date of the receipt of the product. In the absence of these, or if for any other reason the Service Provider is unable to identify the order, then the Provider is unable to accept the form of withdrawal. The cost of returning the product must be borne by the consumer, Service Provider has not undertaken to bear this cost.
  4. In the event of exercising the right of withdrawal, the User will not be charged any costs other than the cost of returning the Product, however, the Service Provider may claim compensation for material damage resulting from improper use.
  5. In accordance with the above laws the Service Provider shall immediately refund the paid amount to the User, including the shipping fee after the product was returned, but at least within 14 days.
  6. The refund will be based on the same payment method used in the original transaction, unless the User provides specific consent to another payment method; no additional cost shall be charged to the User as a result of applying this refund method.
  7. The User is obliged to send back the goods without undue delay, but at least within 14 days after sending the notice of withdrawal to the Service Provider or hand in the products at the address of the Service Provider.
  8. User will meet the deadline if the product is returned before the 14 day period expires.
  9. The Customer shall bear only the direct cost of returning the Product, unless the Company has undertaken to bear such cost.
  • The User can only be liable for the depreciation of the goods if that is occured by improper use of the products regarding to its nature, characteristics and functionality.
  • The Service Provider can withheld the refund until the product is returned.
  • User can return the ordered product by post or courier to the Service Provider.
  • User shall take care of the proper usage of the products, otherwise the cost of damage caused by misuse of the products need to be paid by the User! Within 14 days after the product has been returned, the Service Provider will withheld the purchase price of the product to the bank account number, which was given by the User.
  • User may contact about other complaints to the Serice Provider by using contact details listed in this Policy.

 

 

OTHER PROVISIONS

  1. The Service Provider shall be entitled to use a contributor to fulfill its obligation. The Service Provider is fully liable for the contributors unlawful conduct as if the Service Provider had committed the unlawful conduct itself.
  2. Should any part of these Rules become invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining parts are not affected.
  3. Failure by the Service Provider to exercise its right under this Policy shall not be considered as a waiver of such right. The waiver of any right is subject to express written notice to that effect. The fact that the Service Provider does not strictly insist to one of the material terms or conditions of the Code once does not mean that it waives the obligation to insist to that specific condition or clause in the future.
  4. The Service Provider and the Customer shall settle their disputes through non-judicial channels.
  5. The Service Provider is not responsible for the permanent availability of the Website. The Service Provider shall not be liable for any damages resulting from the non-availability of the Website.
  6. The Service Provider selects the variety of products available on the Webshop to the best of its knowledge.
  7. The Service Provider is constantly improving the quality of available and orderable products.
  8. Customer is unauthorized to use any of the trademarks, product designations, diagrams, images, symbols used on the Website except with the prior written consent of the owners concerned. In the event of a breach of this obligation – in addition to other legitimate claims –, the Service Provider is entitled to terminate this contractual relationship with immediate effect.
  9. The Customer gives his consent to the Service Provider to send promotional offers, advertisements by e-mail to the Customer. If the Customer complains in writing or avails of the possibility of unsubscribing from the newsletter, the Service Provider shall no longer be entitled to contact the Customer with such content.

 

HANDLING OF COMPLAINTS

  1. The purpose of the Service Provider is to fulfill all orders in good quality and to the full satisfaction of the customer. If the Customer still has any complaints regarding the contract or its performance, the Customer can submit a complaint to the above e-mail address.

The Service Provider shall promptly investigate the oral complaint and remedy it as necessary.

  1. If the Customer does not agree with the handling of the complaint, the Service Provider shall promptly record the complaint and its position on the complaint, and shall provide a copy to the Customer. If an immediate investigation of the complaint is not possible, the Service Provider shall record a copy of the complaint and provide a copy to the Customer.
  2. A written complaint shall be answered by our webshop within 30 days. It shall provide justification for its rejection of the complaint.
  3. Please send your complaints or comments to us at hello@redu.hu. If you complain about our services, please contact the Service Provider first. As a service provider, we are committed to settle complaints through non-judicial channels.
  4. For dispute resolution You can enlist the services of the Online Dispute Resolution Platform. The online dispute resolution platform can be used to settle any consumer dispute, resultant of any online purchase and service contract.

The online platform can be reached under the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

With Your complaint You can turn to the Conciliation Boards according to Your residence or place of abode.

Information on the competences and procedures of the Conciliation Boards can be found at the link below:

http://www.bekeltetes.hu/index.php?id=testuletek

 

 

With Your complaints You can also turn to the National Authority for Consumer Protection:

National Authority for Consumer Protection

Address: 6 Jozsef Blvd. 1088 Budapest.

Phone number: +36 1 459 4800

E-mail: nfh@nfh.hu